Returns and Order Cancellation

All items purchased from Nxgen Organics are covered under the Distance Selling Regulations, and as such you will have up to 7 days from the date you receive the item in which to cancel the order.

Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back.

Any items being returned should be in an un-opened and unused condition still in it's original packaging.

The item remains your responsibility until it reaches us, and we therefore recommend the item is well packaged and in certain circumstances we would recommend using a tracking service.

On receipt of the item in the conditions mentioned above, a full refund will be made minus our cost of posting the item to you.

If an item is being returned because it is damaged or faulty, once it has been inspected a refund will be made including the reasonable cost of returning the item to us, or a replacement item will be sent, depending on your preference and our stock availability at the time. 

If you have any specific questions on shipping, returns or order cancellation, please email - we'll be more than glad to assist you