FAQs
Q: Do you ship internationally
A: Yes, we do ship internationally. The delivery lead times and rates differ depending on the location. For a full list of shipping rate for your location, see out shipping and delivery page.
Q: How long until I get my delivery
A: For deliveries inside the United Kingdom mainland, it takes 3-5 working days for standard delivery - depending on when you placed your order. See our shipping and delivery page for for further details on delivery. For shipments to Europe our tracked shipping usually takes 3 - 7 days. International deliveries take 7 - 10 days.
Q: Can I change or cancel my order
A: Yes, if you change your mind, you can cancel your order within 7 days from the date you receive the item. More details are included in our refund policy page. If you have any further questions, just get in contact with us at info@nxgenorganics.co.uk
Q: How can I track my order
A: After placing your order, you will receive an email confirmation containing details of your delivery. We'll keep you updated with shipping notifications showing order status.
Q: Are my payment details secure?
A: Yes, our store has SSL certificates. All your details are safe as our store is encrypted.
If you have any questions that have not been answered, please feel free to contact us.